The Hershey Story is open daily 9 a.m. - 4 p.m. Guests may purchase Museum Experience tickets online or in person.

The Hershey Story COVID-19 Health & Safety Guidelines

Online tickets are recommended for contactless entry.  Purchase tickets here. Tickets may also be purchased in person upon arrival.

How we are prepared:
  • Guests are required to enter through the front doors (facing Chocolate Ave.).
  • Face masks are required for all staff, volunteers and guests.
  • Our dedicated “Clean Team” are sanitizing high-touch areas at frequent intervals throughout the day.
  • Instant hand sanitizer is available in several high-traffic locations.
  • Online tickets to the Museum Experience are recommended for contactless entry.  Purchase tickets here.
  • Social distancing is required.
  • Plexiglass shields are being used at admission and retail areas.
  • Staff is instructed to stay home if they feel unwell.

Changes in the Chocolate Lab:

  • Staff and guests are required to wear face masks at all times.
  • Tables are safely distanced 6 feet apart. Only families traveling together may sit together at a table.
  • Re-usable items are not being used.
  • All public spaces will be sanitized between classes.
  • Class instructors will wear a face mask, face shield and gloves.
How our visitors can prepare:
  • Online tickets are recommended for contactless entry.  Purchase tickets here.
  • Guests who arrive together will be asked to stay together for the duration of their visit.
  • Face masks are required for all guests over the age of 2.
  • Water fountains are not operational; guests are encouraged to bring their own water.
  • Travelers should strongly adhere to healthy travel practices: wash hands often, cough into your elbow and avoid contact with people who may be sick.
  • If you feel ill or experience flu-like symptoms, we urge you to stay home and seek medical care.
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