Frequently Asked Questions
Online tickets are recommended for contactless entry. Purchase tickets here.
Please see our COVID-19 health and safety protocols here.
Is there a discount for active duty military personnel?
Yes. Active duty military personnel receive free admission to The Hershey Story’s Museum Experience. Other members of your party may purchase online tickets. Active duty military personnel should show their military ID upon arrival.
What if I am staying at The Hotel Hershey or Hershey Lodge?
Guests of The Hotel Hershey and Hershey Lodge will receive complimentary tickets to the Museum Experience at check-in. Simply bring the tickets to the admissions desk during our hours of operation.
Do employees of The Hershey Company, Hershey Entertainment & Resorts Co. and Milton Hershey School receive a discount?
Employees of these organizations receive 50% off admission to the Museum Experience. They should identify themselves with an I.D. badge and purchase tickets upon arrival.
I purchased tickets online before the COVID-19 shutdown. How do I use them?
If you have pre-purchased general admission tickets you may visit at the time of your choice.
I have complimentary/pre-paid tickets to the The Hershey Story, do I need to reserve a time to visit?
No. Guests with complimentary tickets do not need to reserve a time to visit.
Will Chocolate Tastings From Around the World be Open?
Yes, tickets may be purchased at the Tastings counter, all Tastings will temporarily be served in the Chocolate Lab.
Are Chocolate Lab classes available?
Chocolate Lab classes will resume on July 3. Learn more here.